+91 9112561322
+91 9112561322
Last Updated: 10/16/2025
Please read the terms of service ("Terms") carefully before using our website and services. This website pawsfriend.in ("Platform") is owned and operated by Paws Friend ("Company", "We", "Us", or "Our"), a pet care service provider having its registered office at 694, near Ansal Plaza, Sector 23, Gurugram, Haryana 122017.
These Terms of Service ("Terms") govern your access to or use of the Platform and the Services made available on the Platform. By accessing the Platform or using the Service, you ("User", "You", "Your") agree to be bound by these Terms.
Unless you notify us in writing of your intention to opt out from further marketing communications, you agree to continue receiving emails, calls and messages for our pet care services.
The Company provides pet care services including: veterinary care, pet grooming, lab testing, pet training, emergency care, vaccinations, and related pet care products ("Services").
The Service is not available to persons under the age of 18 years or to any User suspended or removed from the Platform. You represent that you are of legal age to form a binding contract and are not barred from using the Platform under applicable laws of India.
The Services are always evolving and may change from time to time. The Company may stop providing the Service (or any features) temporarily or permanently and may not be able to provide prior notice.
To use the Service, you must create an account by providing your credentials, such as your name, email address and other required details ("Account").
You shall ensure that the Account information provided is complete, accurate and up-to-date. If there are any changes, update your Account information promptly or contact us at connect@pawsfriend.in.
You are responsible for maintaining the confidentiality of your Account information and for all activities that occur in connection with your Account. You must notify us immediately of any unauthorized access.
The Company provides the following services:
All veterinary services are provided by registered medical practitioners. By placing an order, you make an offer to the Company. We reserve the right to accept, decline, or limit orders at our discretion.
You agree not to:
Email: connect@pawsfriend.in
Phone: +91 8800682777
24/7 Emergency: +91 9112561322
694, near Ansal Plaza, Sector 23, Gurugram, Haryana 122017
Mon-Fri: 8AM-8PM | Sat-Sun: 9AM-6PM | Emergency: 24/7
Your privacy is important to us. Our Privacy Policy explains how we collect, use, handle and share personal information. Please refer to our Privacy Policy available on our website.
You expressly agree to receive communications via SMS, WhatsApp and/or emails from us relating to our pet care services. You can opt-out anytime, except for essential service communications.
By using our website, you authorize us to contact you via email, phone, SMS or WhatsApp to offer our services and provide product information, even if registered under DND/DNC/NCPR services.
You acknowledge that your use of the Platform is at your own risk and that the Platform is provided on an "as is" and "as available" basis.
We make no representations about the accuracy or completeness of content available on the Platform. We do not warrant the effectiveness, quality or safety of services available on the Platform.
Our total liability to you will be limited to the amount paid by you for services on the Platform during the period immediately preceding the date of the claim.
You may cancel your Account by writing to us at connect@pawsfriend.in. We reserve the right to terminate your Account or block access to the Platform at any time for any reason.
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts at Gurgaon, Haryana, India.
We may revise these Terms at any time. Updated Terms will be posted on the Platform with an updated "Last Updated" date. Your continued use signifies acceptance of the revised Terms.
For any complaints arising from the access or usage of the Platform, contact us at:
Email: connect@pawsfriend.in
Phone: +91 8800682777
Emergency: +91 9112561322
Address: 694, near Ansal Plaza, Sector 23, Gurugram, Haryana 122017
We will acknowledge complaints within 24 hours and resolve them within 15 days.
Website:
www.pawsfriend.in
Email:
connect@pawsfriend.in
Phone:
+91 8800682777
Professional pet care services at your doorstep. Licensed • Insured • 5-Star Service